Pipeline run
c0096047-1a17-4ba7-9d0f-398c6fb1e839
Client output enrichment
v2 Skill cluster · Nature of work · AI index · Tech stack maturity · Evidence · KRA descriptionvocab breakdown (legacy)
Signals
Post-classification
Captured for admin review
As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers' success and satisfaction…
1 POST /skills/extract-from-jd
2 POST /skills/extract-details
3 POST /skills/final-role-output
Technical Account Manager
domain · Tech-Adjacent CASE DOMAINslug: technical-account-manager · id: 130 · source: db
Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.
Matched skills
Matched dimensions
Matched KRAs
Resolution:
in_db
— role exists in library; skill↔dim and role↔dim links saved when applicable.
Job description
Job Number: 34563 Position Title: Sr Technical Support Engineer External Description Sr. Product Support Our Team Informatica has strategically located Global Customer Support Centers in North America, Europe, and the Asia Pacific. Our single mission is to provide customers with world-class technical support to ensure the successful implementation of their business solutions using Informatica’s products. For the twelfth consecutive year, Informatica received top marks in customer loyalty for the Data Integration sector, within the globe. Your Opportunity We are looking for a Senior Technical Support Engineer, with a proven record of accomplishment in the technical field to join our Informatica Cloud (IICS) Technical Support team. As an employee with Informatica, You will be part of a strong team of knowledgeable and committed technical specialists and connected to the worldwide Informatica technical pool. Thriving in a fast-paced Cloud environment, you’ll work with our Cloud customers and solve their complex technical problems, related to IICS product. On-the-job training and ongoing learning and development are a key part of why our professionals are widely respected and are treated as world number one in the technical support arena. Our Ideal Candidate You’re a naturally energetic person who strives for excellence and is known as a resourceful and prodigious technical ability. You possess superb communication and customer-relationship skills – responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively. Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. Applying your superior technical skills to meet service request SLAs, mentor Junior Engineers to scale up their knowledge and bring technical competence. Your Responsibilities As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following Handling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue. Reviewing customer support cases that are stuck and providing a breakthrough. Develop and build technical competence in the team so that team can deliver the best solution to customers. Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term. Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles Ability to prioritize tasks and execute them in a high-pressure environment With your technical expertise and experience, you need to help and guide the team Ability to operate in flexible times of change Contact customers through a series of actions, either via phone, email, or zoom meetings until they’ve solved a technical issue Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools Properly escalate unresolved issues to appropriate internal teams like the next level of support and R&D teams Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships Continuously enhancing knowledge through training and e-learning courses Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects. Work closely and provide regular reports for management that measure the effectiveness of the technical support function Your Qualifications BE, BTech degree or equivalent technical experience 4 + years of experience in the software industry Experience in working with a technical support team working with a global customer base (Supporting products on any SaaS platform is preferable) Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner Excellent analysis, debugging and troubleshooting skills, and persistence in problem solving Excellent written & verbal communication skills Strong problem-solving skills, ability to think about complex problems and come up with creative solutions Fundamental understanding of Cloud ecosystems like SFDC, Amazon, Microsoft, Google Experience in various operating systems such as Windows, UNIX/Linux Relational Database experiences like Oracle, MS-SQL, and DB2 Data Warehousing fundamentals and Knowledge of ETL and data management is desirable City: Bangalore State: Karnataka Seniority Level: Mid-Senior Level Alternative Location(s) : Community / Marketing Title: Senior Software Engineer Remote LinkedIn Hashtag Company Profile Where data is poised for greatness A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness. EEO Employer Verbiage We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. Perks And Benefits Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Global recognition program for employees and leaders to reward and recognize each other Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth Equity opportunities and a robust employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit Referral Bonuses All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook. Travel Requirement: Limited
Skills from this JD
Each row merges API 1 extraction, API 2 library match / v3 orchestration (dimensions + locked dims), and API 3 persistence tags.
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Cloud Platforms
- Sub-category
- general
- Skill nature
- PLATFORM
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Cloud Platforms
- Sub-category
- general
- Skill nature
- PLATFORM
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Soft Skills
- Sub-category
- general
- Skill nature
- PRACTICE
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Soft Skills
- Sub-category
- general
- Skill nature
- PRACTICE
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Soft Skills
- Sub-category
- general
- Skill nature
- CONCEPT
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Soft Skills
- Sub-category
- general
- Skill nature
- PRACTICE
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Skill enrichment (orchestrator / LLM)
No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).
- Category
- Soft Skills
- Sub-category
- general
- Skill nature
- CONCEPT
- Volatility
- MEDIUM
- Typical lifespan
- MULTI_YEAR
- Version strategy
- UNVERSIONED
Library artifacts (this run)
| Kind | Detail | DB id |
|---|---|---|
| canonical_skill_proposed | Informatica Cloud | type=Cloud Platforms subtype=general nature=PLATFORM lifespan=MULTI_YEAR | |
| canonical_skill_proposed | IICS | type=Cloud Platforms subtype=general nature=PLATFORM lifespan=MULTI_YEAR | |
| canonical_skill_proposed | QA | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR | |
| canonical_skill_proposed | R&D | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR | |
| canonical_skill_proposed | Knowledge Base | type=Soft Skills subtype=general nature=CONCEPT lifespan=MULTI_YEAR | |
| canonical_skill_proposed | Quality Assurance | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR | |
| canonical_skill_proposed | Engineering | type=Soft Skills subtype=general nature=CONCEPT lifespan=MULTI_YEAR |
nano JD Parser — gpt-4.1-nano click to toggle
Show raw JSON
{
"JD_type": "pass",
"about_company": {
"source_marker": {
"first_5_words": "Where data is poised for",
"last_5_words": "data is poised for greatness."
},
"text": "Where data is poised for greatness\n\nA career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you\u0027ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.",
"word_count": 64
},
"archetype_override_applied": true,
"archetype_override_matched_skills": [
"Informatica",
"Make",
"Cloud",
"REST",
"Location",
"SQL",
"relationships",
"debugging"
],
"certifications": [],
"company_name": "Informatica",
"ctc": null,
"domain": {
"primary": {
"aliases": [
"Tech Support",
"Customer Support"
],
"domain": "IT Services \u0026 Consulting"
},
"secondary": null
},
"education": [
{
"level": "Bachelor\u0027s",
"qualification": "BTECH/BE - Technical",
"raw": "BE, BTech degree or equivalent technical experience",
"requirement": "required"
}
],
"experience": {
"max": null,
"min": 4,
"raw": "4 + years of experience in the software industry"
},
"job_locations": [
{
"aliases": [
"Bengaluru"
],
"city": "Bangalore",
"country": "India",
"state": "Karnataka",
"work_mode": "hybrid"
}
],
"role": "Sr Technical Support Engineer",
"role_aliases": [
"Technical Support Engineer",
"Support Engineer",
"Customer Support Engineer"
],
"role_archetype": "Engineering",
"roles_and_responsibilities": [
{
"bullet_count": 13,
"heading": "Your Responsibilities",
"heading_was_present": true,
"source_marker": {
"first_5_words": "As Informatica Cloud (IICS) Senior",
"last_5_words": "measure the effectiveness of the"
},
"text": "As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers\u0027 success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.\n\nAdditional responsibilities include but are not limited to the following\n\nHandling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.\nReviewing customer support cases that are stuck and providing a breakthrough.\nDevelop and build technical competence in the team so that team can deliver the best solution to customers.\nTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.\nEnsure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles\nAbility to prioritize tasks and execute them in a high-pressure environment\nWith your technical expertise and experience, you need to help and guide the team\nAbility to operate in flexible times of change\nContact customers through a series of actions, either via phone, email, or zoom meetings until they\u2019ve solved a technical issue\nApproaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools\nProperly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams\nEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships\nContinuously enhancing knowledge through training and e-learning courses\nCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.\nWork closely and provide regular reports for management that measure the effectiveness of the technical support function",
"word_count": 392
}
],
"urls": [
{
"type": "website",
"url": "http://www.informatica.com"
},
{
"type": "linkedin",
"url": "https://www.linkedin.com/company/informatica"
},
{
"type": "twitter",
"url": "https://twitter.com/Informatica"
},
{
"type": "facebook",
"url": "https://www.facebook.com/Informatica"
}
]
}
API 1 — extract-from-jd click to toggle
{
"final_skills": [
{
"is_primary": true,
"skill_name": "Informatica Cloud"
},
{
"is_primary": true,
"skill_name": "IICS"
},
{
"is_primary": true,
"skill_name": "QA"
},
{
"is_primary": true,
"skill_name": "R\u0026D"
},
{
"is_primary": false,
"skill_name": "Knowledge Base"
},
{
"is_primary": false,
"skill_name": "Quality Assurance"
},
{
"is_primary": false,
"skill_name": "Engineering"
}
],
"jd_role": {
"display_name": "Sr Technical Support Engineer",
"rationale": null,
"role_aliases": [
"Technical Support Engineer",
"Support Engineer",
"Customer Support Engineer"
],
"role_archetype": "Engineering",
"slug": ""
},
"nano_parsed": {
"JD_type": "pass",
"about_company": {
"source_marker": {
"first_5_words": "Where data is poised for",
"last_5_words": "data is poised for greatness."
},
"text": "Where data is poised for greatness\n\nA career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you\u0027ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.",
"word_count": 64
},
"archetype_override_applied": true,
"archetype_override_matched_skills": [
"Informatica",
"Make",
"Cloud",
"REST",
"Location",
"SQL",
"relationships",
"debugging"
],
"certifications": [],
"company_name": "Informatica",
"ctc": null,
"domain": {
"primary": {
"aliases": [
"Tech Support",
"Customer Support"
],
"domain": "IT Services \u0026 Consulting"
},
"secondary": null
},
"education": [
{
"level": "Bachelor\u0027s",
"qualification": "BTECH/BE - Technical",
"raw": "BE, BTech degree or equivalent technical experience",
"requirement": "required"
}
],
"experience": {
"max": null,
"min": 4,
"raw": "4 + years of experience in the software industry"
},
"job_locations": [
{
"aliases": [
"Bengaluru"
],
"city": "Bangalore",
"country": "India",
"state": "Karnataka",
"work_mode": "hybrid"
}
],
"role": "Sr Technical Support Engineer",
"role_aliases": [
"Technical Support Engineer",
"Support Engineer",
"Customer Support Engineer"
],
"role_archetype": "Engineering",
"roles_and_responsibilities": [
{
"bullet_count": 13,
"heading": "Your Responsibilities",
"heading_was_present": true,
"source_marker": {
"first_5_words": "As Informatica Cloud (IICS) Senior",
"last_5_words": "measure the effectiveness of the"
},
"text": "As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers\u0027 success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.\n\nAdditional responsibilities include but are not limited to the following\n\nHandling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.\nReviewing customer support cases that are stuck and providing a breakthrough.\nDevelop and build technical competence in the team so that team can deliver the best solution to customers.\nTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.\nEnsure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles\nAbility to prioritize tasks and execute them in a high-pressure environment\nWith your technical expertise and experience, you need to help and guide the team\nAbility to operate in flexible times of change\nContact customers through a series of actions, either via phone, email, or zoom meetings until they\u2019ve solved a technical issue\nApproaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools\nProperly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams\nEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships\nContinuously enhancing knowledge through training and e-learning courses\nCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.\nWork closely and provide regular reports for management that measure the effectiveness of the technical support function",
"word_count": 392
}
],
"urls": [
{
"type": "website",
"url": "http://www.informatica.com"
},
{
"type": "linkedin",
"url": "https://www.linkedin.com/company/informatica"
},
{
"type": "twitter",
"url": "https://twitter.com/Informatica"
},
{
"type": "facebook",
"url": "https://www.facebook.com/Informatica"
}
]
},
"rejected": false,
"rejection_reason": null,
"run_id": "c0096047-1a17-4ba7-9d0f-398c6fb1e839",
"stage3_signals": {
"alias_found": false,
"alias_match_roles": [],
"kra_match_roles": [
{
"display_name": "Backend Developer",
"kra_matches": [
{
"kra_text": "Investigates and resolves production incidents, API bugs, and service degradation through root cause analysis, hotfixes, and post-mortems.",
"sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
"similarity": 0.5697
},
{
"kra_text": "Identifies and resolves backend performance bottlenecks through query optimization, indexing strategies, connection pooling, and distributed caching with Redis.",
"sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
"similarity": 0.5522
},
{
"kra_text": "Investigates and resolves production incidents, API bugs, and service degradation through root cause analysis, hotfixes, and post-mortems.",
"sentence": "Handling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.",
"similarity": 0.5375
}
],
"matched_count": null,
"matched_skills": null,
"role_id": 1,
"score": 0.5531,
"slug": "backend-engineer",
"total_count": null
},
{
"display_name": ".NET Backend Developer",
"kra_matches": [
{
"kra_text": "defect investigation and resolution",
"sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
"similarity": 0.5776
},
{
"kra_text": "service-level technical collaboration",
"sentence": "Work closely and provide regular reports for management that measure the effectiveness of the technical support function",
"similarity": 0.5223
},
{
"kra_text": "defect investigation and resolution",
"sentence": "Properly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams",
"similarity": 0.4678
}
],
"matched_count": null,
"matched_skills": null,
"role_id": 83,
"score": 0.5225,
"slug": "dotnet-backend-developer",
"total_count": null
},
{
"display_name": "Scala Backend Developer",
"kra_matches": [
{
"kra_text": "defect investigation and fixes",
"sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
"similarity": 0.5728
},
{
"kra_text": "performance and reliability tuning",
"sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
"similarity": 0.5635
},
{
"kra_text": "defect investigation and fixes",
"sentence": "Properly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams",
"similarity": 0.4241
}
],
"matched_count": null,
"matched_skills": null,
"role_id": 87,
"score": 0.5201,
"slug": "scala-backend-developer",
"total_count": null
},
{
"display_name": "Go Backend Developer",
"kra_matches": [
{
"kra_text": "defect investigation and resolution",
"sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
"similarity": 0.5775
},
{
"kra_text": "performance tuning and resource efficiency",
"sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
"similarity": 0.5061
},
{
"kra_text": "defect investigation and resolution",
"sentence": "Properly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams",
"similarity": 0.4677
}
],
"matched_count": null,
"matched_skills": null,
"role_id": 81,
"score": 0.5171,
"slug": "go-backend-developer",
"total_count": null
},
{
"display_name": "Kotlin Backend Developer",
"kra_matches": [
{
"kra_text": "performance and reliability tuning",
"sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
"similarity": 0.5635
},
{
"kra_text": "production defect troubleshooting",
"sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
"similarity": 0.5391
},
{
"kra_text": "performance and reliability tuning",
"sentence": "Work closely and provide regular reports for management that measure the effectiveness of the technical support function",
"similarity": 0.4101
}
],
"matched_count": null,
"matched_skills": null,
"role_id": 84,
"score": 0.5042,
"slug": "kotlin-server-backend-developer",
"total_count": null
}
],
"skill_match_roles": []
},
"stage4_decision": {
"alias_collision_detected": false,
"case": "DOMAIN",
"chosen_role": {
"display_name": "Technical Account Manager",
"kra_matches": null,
"matched_count": null,
"matched_skills": null,
"role_id": 130,
"score": 0.88,
"slug": "technical-account-manager",
"total_count": null
},
"confidence": 0.88,
"is_new_role": false,
"llm2_fired": false,
"llm2_reasoning": null,
"matched_dimensions": [
"Customer Technical Support",
"Issue Triage and Escalation",
"Customer Communication Management",
"Cross-functional Collaboration",
"Knowledge Management",
"Technical Troubleshooting",
"Support Operations Reporting",
"Team Technical Enablement"
],
"matched_kras": [
"Handling customer support cases daily",
"Reviewing customer support cases that are stuck",
"Troubleshoot areas of poor performance",
"Ensure knowledge management and data capture processes are adhered to",
"Contact customers through a series of actions",
"Properly escalate unresolved issues to appropriate internal teams",
"Ensure all issues are resolved or escalated in a timely fashion",
"Coordinate with Quality Assurance and Engineering teams",
"Work closely and provide regular reports for management"
],
"matched_skills": [
"Informatica Cloud (IICS)",
"technical support",
"verifying cases",
"isolating and diagnosing the problem",
"resolving the issue",
"knowledge management",
"data capture processes",
"Knowledge base articles",
"phone",
"email",
"zoom meetings",
"Quality Assurance",
"Engineering",
"R\u0026D teams",
"reporting"
],
"new_role_display_name": null,
"new_role_slug": null,
"queued": false,
"reasoning": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
"sub_role": null
},
"stage5_updates": {
"centroid_n_after": 5,
"centroid_updated": true,
"collision_log_id": null,
"new_kra_attached": {
"best_kra_similarity": 0.0,
"queue_id": 1899,
"r_and_r_preview": "As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers\u0027 success and satisfaction",
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"status": "pending"
},
"new_skills_attached": [
{
"is_primary": true,
"queue_id": 24589,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "Informatica Cloud",
"status": "pending"
},
{
"is_primary": true,
"queue_id": 24590,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "IICS",
"status": "pending"
},
{
"is_primary": true,
"queue_id": 24592,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "QA",
"status": "pending"
},
{
"is_primary": true,
"queue_id": 24594,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "R\u0026D",
"status": "pending"
},
{
"is_primary": false,
"queue_id": 24595,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "Knowledge Base",
"status": "pending"
},
{
"is_primary": false,
"queue_id": 24596,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "Quality Assurance",
"status": "pending"
},
{
"is_primary": false,
"queue_id": 24597,
"role_display_name": "Technical Account Manager",
"role_slug": "technical-account-manager",
"skill_name": "Engineering",
"status": "pending"
}
],
"queue_entry_id": null,
"v3_pipeline_triggered": false,
"v3_role_slug": null,
"v3_run_id": null
}
}
API 2 — extract-details
{
"alias_matches": [],
"candidate_roles": [],
"chosen_role": {
"display_name": "Technical Account Manager",
"id": 130,
"rationale": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
"role_archetype": null,
"slug": "technical-account-manager",
"source": "db"
},
"dimensions": [],
"input_final_skills": [
"Informatica Cloud",
"IICS",
"QA",
"R\u0026D",
"Knowledge Base",
"Quality Assurance",
"Engineering"
],
"input_llm_skills": [
"Informatica Cloud",
"IICS",
"QA",
"R\u0026D",
"Knowledge Base",
"Quality Assurance",
"Engineering"
],
"new_aliases_persisted": 0,
"run_id": "c0096047-1a17-4ba7-9d0f-398c6fb1e839",
"skills_detail": [
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "Informatica Cloud",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Cloud Platforms",
"skill_nature": "PLATFORM",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "informatica-cloud",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "IICS",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Cloud Platforms",
"skill_nature": "PLATFORM",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "iics",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "QA",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Soft Skills",
"skill_nature": "PRACTICE",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "qa",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "R\u0026D",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Soft Skills",
"skill_nature": "PRACTICE",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "rd",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "Knowledge Base",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Soft Skills",
"skill_nature": "CONCEPT",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "knowledge-base",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "Quality Assurance",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Soft Skills",
"skill_nature": "PRACTICE",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "quality-assurance",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
},
{
"aliases_in_db": [],
"canonical": null,
"dimensions": [],
"input_skill": "Engineering",
"matched_via": null,
"new_alias_persisted": false,
"new_alias_text": null,
"new_skill_meta": {
"derived": {
"category": "Soft Skills",
"skill_nature": "CONCEPT",
"sub_category": "general",
"typical_lifespan": "MULTI_YEAR",
"version_strategy": "UNVERSIONED",
"volatility": "MEDIUM"
},
"enrichment": null,
"keep_log": [],
"locked_dimensions": [],
"merge_log": [],
"placed": null,
"relationships": null,
"skill_id": "engineering",
"split_log": [],
"typed": null,
"warnings": []
},
"source_tag": "llm",
"was_in_llm_skills": true
}
],
"unmatched_skills": [
"Informatica Cloud",
"IICS",
"QA",
"R\u0026D",
"Knowledge Base",
"Quality Assurance",
"Engineering"
]
}
API 3 — final-role-output
{
"chosen_role": {
"display_name": "Technical Account Manager",
"id": 130,
"rationale": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
"role_archetype": null,
"slug": "technical-account-manager",
"source": "db"
},
"chosen_role_resolution": "in_db",
"final_input_skills": [
{
"skill": "Informatica Cloud",
"tag": "new"
},
{
"skill": "IICS",
"tag": "new"
},
{
"skill": "QA",
"tag": "new"
},
{
"skill": "R\u0026D",
"tag": "new"
},
{
"skill": "Knowledge Base",
"tag": "new"
},
{
"skill": "Quality Assurance",
"tag": "new"
},
{
"skill": "Engineering",
"tag": "new"
}
],
"llm_cost_api1_usd": null,
"llm_cost_api2_usd": null,
"llm_cost_api3_usd": null,
"llm_cost_total_usd": null,
"persistence": {
"items": [],
"new_skills_created": 0,
"role_dimension_saved": 0,
"skill_dimension_saved": 0,
"skipped": 0
},
"planner_output": null,
"run_id": "c0096047-1a17-4ba7-9d0f-398c6fb1e839"
}