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Pipeline run

c0096047-1a17-4ba7-9d0f-398c6fb1e839

Pipeline LLM cost (USD)
API 1: $0.0092 API 2: $0.0003 API 3: $0.0000 Total: $0.0095

Client output enrichment

v2 Skill cluster · Nature of work · AI index · Tech stack maturity · Evidence · KRA description
Nature of work · Technical Support
Handle daily customer support cases for Informatica Cloud/IICS: diagnose, troubleshoot, resolve or escalate issues, keep customers updated, and collaborate with QA, Engineering, and R&D. Also improve team technical know-how, turn fixes into knowledge base content, and report support effectiveness.
"Handling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue."
Tech stack maturity
Mainstream Modern
AI index (0 = no AI use, 5 = totally AI-dependent · v2.1)
0.20 / 5
· Title match
Has AI skill
· AI skill (primary)
· AI skill (secondary)
· On AI team
· Builds AI products
vocab breakdown (legacy)
Assistants (×1):
Frameworks (×2):
Models / concepts (×3): AI
Evidence — skills matched in JD (7)
Informatica Cloud IICS QA R&D Knowledge Base Quality Assurance Engineering
Skill cluster (1 dimension groups, role-scoped)
Cross-cutting / unaligned
Informatica Cloud IICS QA R&D Knowledge Base Quality Assurance Engineering
Show KRA description ↓
As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following Handling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue. Reviewing customer support cases that are stuck and providing a breakthrough. Develop and build technical competence in the team so that team can deliver the best solution to customers. Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term. Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles Ability to prioritize tasks and execute them in a high-pressure environment With your technical expertise and experience, you need to help and guide the team Ability to operate in flexible times of change Contact customers through a series of actions, either via phone, email, or zoom meetings until they’ve solved a technical issue Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools Properly escalate unresolved issues to appropriate internal teams like the next level of support and R&D teams Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships Continuously enhancing knowledge through training and e-learning courses Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects. Work closely and provide regular reports for management that measure the effectiveness of the technical support function

Signals

Skill
Alias
KRA backend-engineer
0.55

Post-classification

Centroidupdated · n=5
Alias collision log
New-role queue
New skills captured7
New KRA capturedyes

Captured for admin review

Informatica Cloud primary Technical Account Manager pending
IICS primary Technical Account Manager pending
QA primary Technical Account Manager pending
R&D primary Technical Account Manager pending
Knowledge Base Technical Account Manager pending
Quality Assurance Technical Account Manager pending
Engineering Technical Account Manager pending
R&R fragment (sim 0.00) Technical Account Manager pending

As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers' success and satisfaction…

Status: completed Created: 2026-05-27T17:37:42.831308Z Updated: 2026-05-27T17:38:31.202412Z API 3 duration: 1921 ms
Flow Current 3-step pipeline

1 POST /skills/extract-from-jd

2 POST /skills/extract-details

3 POST /skills/final-role-output

Role Chosen role & resolution

Technical Account Manager

domain · Tech-Adjacent CASE DOMAIN

slug: technical-account-manager · id: 130 · source: db

Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.

Matched skills

Informatica Cloud (IICS)technical supportverifying casesisolating and diagnosing the problemresolving the issueknowledge managementdata capture processesKnowledge base articlesphoneemailzoom meetingsQuality AssuranceEngineeringR&D teamsreporting

Matched dimensions

Customer Technical SupportIssue Triage and EscalationCustomer Communication ManagementCross-functional CollaborationKnowledge ManagementTechnical TroubleshootingSupport Operations ReportingTeam Technical Enablement

Matched KRAs

Handling customer support cases dailyReviewing customer support cases that are stuckTroubleshoot areas of poor performanceEnsure knowledge management and data capture processes are adhered toContact customers through a series of actionsProperly escalate unresolved issues to appropriate internal teamsEnsure all issues are resolved or escalated in a timely fashionCoordinate with Quality Assurance and Engineering teamsWork closely and provide regular reports for management

Resolution: in_db — role exists in library; skill↔dim and role↔dim links saved when applicable.

0
New skills
0
Skill↔dim saved
0
Role↔dim saved
0
Skipped

Job description

Job Number: 34563

Position Title: Sr Technical Support Engineer

External Description

Sr. Product Support

Our Team

Informatica has strategically located Global Customer Support Centers in North America, Europe, and the Asia Pacific. Our single mission is to provide customers with world-class technical support to ensure the successful implementation of their business solutions using Informatica’s products. For the twelfth consecutive year, Informatica received top marks in customer loyalty for the Data Integration sector, within the globe.

Your Opportunity

We are looking for a Senior Technical Support Engineer, with a proven record of accomplishment in the technical field to join our Informatica Cloud (IICS) Technical Support team.

As an employee with Informatica,

You will be part of a strong team of knowledgeable and committed technical specialists and connected to the worldwide Informatica technical pool.
Thriving in a fast-paced Cloud environment, you’ll work with our Cloud customers and solve their complex technical problems, related to IICS product.
On-the-job training and ongoing learning and development are a key part of why our professionals are widely respected and are treated as world number one in the technical support arena.


Our Ideal Candidate

You’re a naturally energetic person who strives for excellence and is known as a resourceful and prodigious technical ability.
You possess superb communication and customer-relationship skills – responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively.
Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
Applying your superior technical skills to meet service request SLAs, mentor Junior Engineers to scale up their knowledge and bring technical competence.


Your Responsibilities

As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Additional responsibilities include but are not limited to the following

Handling customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
Reviewing customer support cases that are stuck and providing a breakthrough.
Develop and build technical competence in the team so that team can deliver the best solution to customers.
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Ability to prioritize tasks and execute them in a high-pressure environment
With your technical expertise and experience, you need to help and guide the team
Ability to operate in flexible times of change
Contact customers through a series of actions, either via phone, email, or zoom meetings until they’ve solved a technical issue
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Properly escalate unresolved issues to appropriate internal teams like the next level of support and R&D teams
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Continuously enhancing knowledge through training and e-learning courses
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Work closely and provide regular reports for management that measure the effectiveness of the technical support function


Your Qualifications

BE, BTech degree or equivalent technical experience
4 + years of experience in the software industry
Experience in working with a technical support team working with a global customer base (Supporting products on any SaaS platform is preferable)
Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner
Excellent analysis, debugging and troubleshooting skills, and persistence in problem solving
Excellent written & verbal communication skills
Strong problem-solving skills, ability to think about complex problems and come up with creative solutions
Fundamental understanding of Cloud ecosystems like SFDC, Amazon, Microsoft, Google
Experience in various operating systems such as Windows, UNIX/Linux
Relational Database experiences like Oracle, MS-SQL, and DB2
Data Warehousing fundamentals and Knowledge of ETL and data management is desirable


City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Software Engineer

Remote LinkedIn Hashtag



Company Profile

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage

We’re driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks And Benefits

Inclusion, diversity, equality and belonging (IDEB) – our commitment to fostering a culture that celebrates our unique differences
Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Global recognition program for employees and leaders to reward and recognize each other
Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
Equity opportunities and a robust employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Referral Bonuses


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

Travel Requirement: Limited

Skills from this JD

Each row merges API 1 extraction, API 2 library match / v3 orchestration (dimensions + locked dims), and API 3 persistence tags.

Informatica Cloud Primary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Cloud Platforms
Sub-category
general
Skill nature
PLATFORM
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
IICS Primary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Cloud Platforms
Sub-category
general
Skill nature
PLATFORM
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
QA Primary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Soft Skills
Sub-category
general
Skill nature
PRACTICE
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
R&D Primary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Soft Skills
Sub-category
general
Skill nature
PRACTICE
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
Knowledge Base Secondary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Soft Skills
Sub-category
general
Skill nature
CONCEPT
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
Quality Assurance Secondary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Soft Skills
Sub-category
general
Skill nature
PRACTICE
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED
Engineering Secondary New / orchestrated API 3: new canonical path (new) New / unmatched skill (orchestrated in API 2)

Skill enrichment (orchestrator / LLM)

No Stage 7 enrichment blob on this skill (orchestrator skipped enrichment).

Derived legacy fields
Category
Soft Skills
Sub-category
general
Skill nature
CONCEPT
Volatility
MEDIUM
Typical lifespan
MULTI_YEAR
Version strategy
UNVERSIONED

Library artifacts (this run)

Kind Detail DB id
canonical_skill_proposed Informatica Cloud | type=Cloud Platforms subtype=general nature=PLATFORM lifespan=MULTI_YEAR
canonical_skill_proposed IICS | type=Cloud Platforms subtype=general nature=PLATFORM lifespan=MULTI_YEAR
canonical_skill_proposed QA | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR
canonical_skill_proposed R&D | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR
canonical_skill_proposed Knowledge Base | type=Soft Skills subtype=general nature=CONCEPT lifespan=MULTI_YEAR
canonical_skill_proposed Quality Assurance | type=Soft Skills subtype=general nature=PRACTICE lifespan=MULTI_YEAR
canonical_skill_proposed Engineering | type=Soft Skills subtype=general nature=CONCEPT lifespan=MULTI_YEAR
nano JD Parser — gpt-4.1-nano click to toggle
RoleSr Technical Support Engineer
CompanyInformatica
Experience4 + years of experience in the software industry
DomainIT Services & Consulting
Location Bangalore, India (hybrid)
JD type pass
Show raw JSON
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API 1 — extract-from-jd click to toggle
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          },
          {
            "kra_text": "performance and reliability tuning",
            "sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
            "similarity": 0.5635
          },
          {
            "kra_text": "defect investigation and fixes",
            "sentence": "Properly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams",
            "similarity": 0.4241
          }
        ],
        "matched_count": null,
        "matched_skills": null,
        "role_id": 87,
        "score": 0.5201,
        "slug": "scala-backend-developer",
        "total_count": null
      },
      {
        "display_name": "Go Backend Developer",
        "kra_matches": [
          {
            "kra_text": "defect investigation and resolution",
            "sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
            "similarity": 0.5775
          },
          {
            "kra_text": "performance tuning and resource efficiency",
            "sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
            "similarity": 0.5061
          },
          {
            "kra_text": "defect investigation and resolution",
            "sentence": "Properly escalate unresolved issues to appropriate internal teams like the next level of support and R\u0026D teams",
            "similarity": 0.4677
          }
        ],
        "matched_count": null,
        "matched_skills": null,
        "role_id": 81,
        "score": 0.5171,
        "slug": "go-backend-developer",
        "total_count": null
      },
      {
        "display_name": "Kotlin Backend Developer",
        "kra_matches": [
          {
            "kra_text": "performance and reliability tuning",
            "sentence": "Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.",
            "similarity": 0.5635
          },
          {
            "kra_text": "production defect troubleshooting",
            "sentence": "Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.",
            "similarity": 0.5391
          },
          {
            "kra_text": "performance and reliability tuning",
            "sentence": "Work closely and provide regular reports for management that measure the effectiveness of the technical support function",
            "similarity": 0.4101
          }
        ],
        "matched_count": null,
        "matched_skills": null,
        "role_id": 84,
        "score": 0.5042,
        "slug": "kotlin-server-backend-developer",
        "total_count": null
      }
    ],
    "skill_match_roles": []
  },
  "stage4_decision": {
    "alias_collision_detected": false,
    "case": "DOMAIN",
    "chosen_role": {
      "display_name": "Technical Account Manager",
      "kra_matches": null,
      "matched_count": null,
      "matched_skills": null,
      "role_id": 130,
      "score": 0.88,
      "slug": "technical-account-manager",
      "total_count": null
    },
    "confidence": 0.88,
    "is_new_role": false,
    "llm2_fired": false,
    "llm2_reasoning": null,
    "matched_dimensions": [
      "Customer Technical Support",
      "Issue Triage and Escalation",
      "Customer Communication Management",
      "Cross-functional Collaboration",
      "Knowledge Management",
      "Technical Troubleshooting",
      "Support Operations Reporting",
      "Team Technical Enablement"
    ],
    "matched_kras": [
      "Handling customer support cases daily",
      "Reviewing customer support cases that are stuck",
      "Troubleshoot areas of poor performance",
      "Ensure knowledge management and data capture processes are adhered to",
      "Contact customers through a series of actions",
      "Properly escalate unresolved issues to appropriate internal teams",
      "Ensure all issues are resolved or escalated in a timely fashion",
      "Coordinate with Quality Assurance and Engineering teams",
      "Work closely and provide regular reports for management"
    ],
    "matched_skills": [
      "Informatica Cloud (IICS)",
      "technical support",
      "verifying cases",
      "isolating and diagnosing the problem",
      "resolving the issue",
      "knowledge management",
      "data capture processes",
      "Knowledge base articles",
      "phone",
      "email",
      "zoom meetings",
      "Quality Assurance",
      "Engineering",
      "R\u0026D teams",
      "reporting"
    ],
    "new_role_display_name": null,
    "new_role_slug": null,
    "queued": false,
    "reasoning": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
    "sub_role": null
  },
  "stage5_updates": {
    "centroid_n_after": 5,
    "centroid_updated": true,
    "collision_log_id": null,
    "new_kra_attached": {
      "best_kra_similarity": 0.0,
      "queue_id": 1899,
      "r_and_r_preview": "As Informatica Cloud (IICS) Senior Technical Support Engineer, you will provide technical support for Informatica products. You will be responsible for ensuring our customers\u0027 success and satisfaction",
      "role_display_name": "Technical Account Manager",
      "role_slug": "technical-account-manager",
      "status": "pending"
    },
    "new_skills_attached": [
      {
        "is_primary": true,
        "queue_id": 24589,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "Informatica Cloud",
        "status": "pending"
      },
      {
        "is_primary": true,
        "queue_id": 24590,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "IICS",
        "status": "pending"
      },
      {
        "is_primary": true,
        "queue_id": 24592,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "QA",
        "status": "pending"
      },
      {
        "is_primary": true,
        "queue_id": 24594,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "R\u0026D",
        "status": "pending"
      },
      {
        "is_primary": false,
        "queue_id": 24595,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "Knowledge Base",
        "status": "pending"
      },
      {
        "is_primary": false,
        "queue_id": 24596,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "Quality Assurance",
        "status": "pending"
      },
      {
        "is_primary": false,
        "queue_id": 24597,
        "role_display_name": "Technical Account Manager",
        "role_slug": "technical-account-manager",
        "skill_name": "Engineering",
        "status": "pending"
      }
    ],
    "queue_entry_id": null,
    "v3_pipeline_triggered": false,
    "v3_role_slug": null,
    "v3_run_id": null
  }
}
API 2 — extract-details
{
  "alias_matches": [],
  "candidate_roles": [],
  "chosen_role": {
    "display_name": "Technical Account Manager",
    "id": 130,
    "rationale": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
    "role_archetype": null,
    "slug": "technical-account-manager",
    "source": "db"
  },
  "dimensions": [],
  "input_final_skills": [
    "Informatica Cloud",
    "IICS",
    "QA",
    "R\u0026D",
    "Knowledge Base",
    "Quality Assurance",
    "Engineering"
  ],
  "input_llm_skills": [
    "Informatica Cloud",
    "IICS",
    "QA",
    "R\u0026D",
    "Knowledge Base",
    "Quality Assurance",
    "Engineering"
  ],
  "new_aliases_persisted": 0,
  "run_id": "c0096047-1a17-4ba7-9d0f-398c6fb1e839",
  "skills_detail": [
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "Informatica Cloud",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Cloud Platforms",
          "skill_nature": "PLATFORM",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "informatica-cloud",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "IICS",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Cloud Platforms",
          "skill_nature": "PLATFORM",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "iics",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "QA",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Soft Skills",
          "skill_nature": "PRACTICE",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "qa",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "R\u0026D",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Soft Skills",
          "skill_nature": "PRACTICE",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "rd",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "Knowledge Base",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Soft Skills",
          "skill_nature": "CONCEPT",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "knowledge-base",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "Quality Assurance",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Soft Skills",
          "skill_nature": "PRACTICE",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "quality-assurance",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    },
    {
      "aliases_in_db": [],
      "canonical": null,
      "dimensions": [],
      "input_skill": "Engineering",
      "matched_via": null,
      "new_alias_persisted": false,
      "new_alias_text": null,
      "new_skill_meta": {
        "derived": {
          "category": "Soft Skills",
          "skill_nature": "CONCEPT",
          "sub_category": "general",
          "typical_lifespan": "MULTI_YEAR",
          "version_strategy": "UNVERSIONED",
          "volatility": "MEDIUM"
        },
        "enrichment": null,
        "keep_log": [],
        "locked_dimensions": [],
        "merge_log": [],
        "placed": null,
        "relationships": null,
        "skill_id": "engineering",
        "split_log": [],
        "typed": null,
        "warnings": []
      },
      "source_tag": "llm",
      "was_in_llm_skills": true
    }
  ],
  "unmatched_skills": [
    "Informatica Cloud",
    "IICS",
    "QA",
    "R\u0026D",
    "Knowledge Base",
    "Quality Assurance",
    "Engineering"
  ]
}
API 3 — final-role-output
{
  "chosen_role": {
    "display_name": "Technical Account Manager",
    "id": 130,
    "rationale": "Domain=Tech-Adjacent; The JD centers on post-sale customer technical support, issue escalation, customer communications, and coordination with internal teams to ensure success and satisfaction, which best matches a Technical Account Manager-adjacent support role.",
    "role_archetype": null,
    "slug": "technical-account-manager",
    "source": "db"
  },
  "chosen_role_resolution": "in_db",
  "final_input_skills": [
    {
      "skill": "Informatica Cloud",
      "tag": "new"
    },
    {
      "skill": "IICS",
      "tag": "new"
    },
    {
      "skill": "QA",
      "tag": "new"
    },
    {
      "skill": "R\u0026D",
      "tag": "new"
    },
    {
      "skill": "Knowledge Base",
      "tag": "new"
    },
    {
      "skill": "Quality Assurance",
      "tag": "new"
    },
    {
      "skill": "Engineering",
      "tag": "new"
    }
  ],
  "llm_cost_api1_usd": null,
  "llm_cost_api2_usd": null,
  "llm_cost_api3_usd": null,
  "llm_cost_total_usd": null,
  "persistence": {
    "items": [],
    "new_skills_created": 0,
    "role_dimension_saved": 0,
    "skill_dimension_saved": 0,
    "skipped": 0
  },
  "planner_output": null,
  "run_id": "c0096047-1a17-4ba7-9d0f-398c6fb1e839"
}